At Betmica, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and retain your personal data when you use our website, mobile app, and services. Please read it carefully before registering an account.

1. Who Is Responsible for Your Data

Betmica is the online casino and sportsbook responsible for your personal data. Betmica is operated by a Curaçao-registered company and holds a licence issued by Curaçao eGaming. By using our services, you acknowledge that Betmica acts as the data controller in respect of the personal information you provide to us.

2. What Data We Collect

We collect and process the following categories of personal data:

• Registration details: your name, date of birth, email address, username, and chosen password when you create an account.
• Verification (KYC) documents: government-issued identity documents, proof of address, and any additional documentation required to verify your identity before your first withdrawal.
• Payment and transaction data: deposit and withdrawal amounts, payment method details (such as iDEAL, card numbers, e-wallet identifiers, or cryptocurrency wallet addresses), and transaction history.
• Device and usage data: IP address, browser type, operating system, pages visited, session duration, and in-app activity when you use our HTML5 browser platform or Android/iOS app.
• Cookies and similar technologies: see the Cookies section below for full details.

3. Why We Use Your Data

We process your personal data for the following purposes:

• Account management: to create and maintain your account, process deposits and withdrawals, and provide customer support.
• Legal and licensing obligations: to comply with the conditions of our Curaçao eGaming licence and applicable legal requirements, including identity verification before processing withdrawals.
• Fraud and money-laundering prevention: to detect, investigate, and prevent fraudulent activity and financial crime.
• Responsible-gambling checks: to monitor gameplay patterns and apply responsible-gambling tools such as deposit limits, self-exclusion, and session controls.
• Service improvement: to analyse how players use our platform so we can improve game selection, performance, and features across our 3,000+ games and sportsbook.
• Marketing: to send you promotional communications, bonus offers, and VIP programme updates — but only where you have given your explicit consent. You may withdraw that consent at any time.

4. How We Protect Your Data

We apply appropriate technical and organisational measures to keep your data secure, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Restricted internal access, ensuring only authorised personnel can view personal data on a need-to-know basis.
• Secure payment processing handled by regulated payment service providers, so that sensitive financial details are not stored on our servers in unprotected form.

While we take every reasonable precaution, no method of electronic transmission or storage is entirely risk-free. We encourage you to use a strong, unique password for your account.

5. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for as long as required by our licensing obligations and applicable law after account closure. Retention periods may vary depending on the type of data and the purpose for which it was collected. Once the relevant retention period has expired, your data is securely deleted or anonymised.

6. Your Rights

Depending on applicable law, you may have the following rights in relation to your personal data:

• Access: to request a copy of the personal data we hold about you.
• Correction: to ask us to correct inaccurate or incomplete information.
• Deletion: to request that we delete your data, subject to our legal and licensing retention obligations.
• Objection to marketing: to opt out of receiving marketing communications at any time.
• Withdrawing consent: where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us through the support channels available on the site.

7. Cookies

We use cookies and similar tracking technologies on our website and app. These fall into two categories:

• Essential cookies: necessary for the site to function correctly, including keeping you logged in and processing transactions. These cannot be disabled without affecting core functionality.
• Optional cookies: used for analytics, performance measurement, and personalised marketing. You may accept or decline these via the cookie preference tool shown when you first visit the site, and you can update your choices at any time through your browser settings.

Most browsers allow you to block or delete cookies. Please note that disabling optional cookies will not affect your ability to use the core features of Betmica.

8. How to Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how we handle your personal information, please contact us through the support channels available on the Betmica website. Our support team is available to assist you.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or through a notice on the site.